When you call us with an HVAC related problem, we don’t want you to have to worry. Not only do we focus our attention on the problem at hand when we are answering a service call, but we also focus on customer care. We go the extra mile in order to make sure our customers are taken care of. See what strides we take to ensure complete comfort between our customers and employees.
Receive a Custom Service Letter
Prior to your service appointment, we will send you an email detailing your upcoming service. You will also see two pictures in this email; one is of the technician who will be servicing your unit and the other is a picture of our office personnel, Danielle. These individuals are the people who you have worked with or will be working with throughout the duration of your appointment.
The RSC Difference
We believe that customers come first, and that is why we work extremely hard to show you how we are different from other HVAC companies.
When we arrive on-site, all our technicians arrive in a company vehicle, wearing a uniform properly identifying RSC Heating and Air Conditioning. We guarantee to treat your home as if it were our own. Our technicians wear carpet protectors on their shoes and protect your furniture, floors, and walls from any stains, scuffs, and scrapes. If you choose to hire another HVAC company, be conscious of specific warning signs when they arrive at your home or office.
As our customer, we are committed to making you completely satisfied. For any of our select, new Carrier products, there is a 24-month money back guarantee to ensure that you are taken care of even if something were to go wrong.
We make sure that if you need to speak to someone immediately, we are available for you. Call our 24/7 phone number to speak with a professional about your situation.
Lastly, in order for us to make the most of each service call, our staff members spend a minimum of 40 hours a year undergoing industry related training to stay on top of the most current technology and knowledge.
What You Can Expect for Your Next Service Call
As mentioned before, prior to us assisting you, you will receive a custom service letter with the details of your appointment. Once a service technician arrives at your home, you will be asked a series of questions in order for us to make a complete assessment of your home. We will then look at the issue at hand, present a flat-rate quote for the work to be done, and get your problem taken care of.
We are a business with integrity that truly cares about its employees and its customers. If you would like to put our business to the test, schedule an appointment to maintain your AC unit or furnace today.
